KAIDRA • PRIVACY & LEGAL

Your learning.
Your data. Your control.

Pembelajaran anda.
Data anda. Kawalan anda.

Official information about privacy, terms, account deletion and support for Kaidra.

Maklumat rasmi mengenai privasi, terma, pemadaman akaun dan sokongan untuk Kaidra.

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01 • KAIDRA

Privacy Notice

Notis Privasi

Effective / last updated: 2 October 2026

Berkuat kuasa / kemas kini terakhir: 2 Oktober 2026

This Privacy Notice explains how Kaidra, operating Kaidra, processes personal data when you use the Kaidra application, website and related services.

1. Who we are

Kaidra is an AI-assisted learning service operated by Kaidra. For privacy enquiries, rights requests, complaints or account-deletion enquiries, contact support.kaidra@gmail.com.

2. Personal data we may process

Account information: email address, account identifier, authentication information, account status and app preferences.
Study materials: PDFs, images, scans, photographs, pasted text and other material you intentionally submit.
Generated learning data: notes, quizzes, flashcards, AI conversations and related study activity.
Subscription information: plan, entitlement status, product identifiers and purchase-verification information. Where Google Play processes payment, Kaidra does not need your complete payment-card details.
Technical information: IP address, app version, device/OS information, timestamps, request logs, error and security records where reasonably necessary.
Support information: information you provide in support requests, messages or feedback.

3. Sources of personal data

We generally obtain personal data directly from you, from your use of Kaidra, from devices used to access the service, and from service providers supporting authentication, subscriptions, hosting, storage and related functions.

4. Purposes of processing

We may process relevant data to create and maintain accounts; provide study features; process submitted material; generate notes, quizzes, flashcards and AI responses; store learning material; verify subscriptions and entitlements; provide support; prevent abuse or fraud; secure and troubleshoot the service; comply with applicable law; and establish, exercise or defend legal rights where reasonably necessary.

5. AI processing

Kaidra uses artificial-intelligence systems to provide learning features. When an AI feature is requested, relevant parts of submitted study material, prompts and necessary context may be transmitted to AI infrastructure or model providers so the requested output can be generated.

Depending on production configuration, service providers may include infrastructure and technology providers such as Supabase, Railway, OpenRouter and underlying AI model providers. Providers may change as the service evolves. Users should avoid uploading personal data that is unnecessary for their learning purpose, especially highly sensitive information about themselves or another person.

6. Disclosure and service providers

Personal data may be disclosed where reasonably necessary to cloud hosting, database, authentication and storage providers; AI infrastructure/model providers; payment and subscription platforms such as Google Play; security and technical-support providers; professional advisers; or regulators, courts and authorities where disclosure is required or permitted by law.

7. International transfers

Some providers or systems used by Kaidra may process or store information outside Malaysia. Where personal data is transferred across borders, we seek to apply safeguards required by applicable law and reasonable protections relating to processor arrangements and security.

8. Security

We use reasonable administrative, technical and organisational measures intended to protect personal data, which may include authenticated access, access controls, transport encryption, restricted administrative access and service-level security controls. No internet-connected system can guarantee absolute security.

9. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Notice and where necessary for legal, security, fraud-prevention, accounting, dispute or regulatory requirements. Retention periods may differ by data type. Where appropriate, data may be deleted, anonymised or de-identified.

10. Account and data deletion

You may request deletion from Kaidra account settings or through the account deletion section of this website. We may need to verify that the requester controls the relevant account. Following a valid completed deletion request, associated personal data will be deleted or de-identified subject to lawful or legitimate retention requirements.

11. Your rights and choices

Subject to applicable law and permitted exceptions, you may contact us to request access to or correction of personal data, make enquiries about processing, limit certain processing, withdraw consent where processing depends on consent, or request deletion where applicable. Contact support.kaidra@gmail.com. We may request reasonable information to verify identity.

12. Young users

Kaidra is intended for users aged 13 and above. The age at which a person may independently consent to particular processing differs by jurisdiction. Where applicable law requires parental or guardian consent or authorisation, that permission should be obtained before providing personal data or using relevant features.

13. Cookies and this website

This static legal website is designed to operate without advertising cookies. Hosting infrastructure may process technical request information for security and delivery. If analytics or other tracking technologies are introduced, this Notice will be updated where required.

14. Marketing

Where Kaidra sends optional marketing communications, applicable choices or unsubscribe mechanisms will be provided. Operational messages about security, billing, account administration or service delivery are not necessarily marketing communications.

15. Changes to this Notice

We may update this Notice when services, technologies, providers or legal obligations change. The effective date above will be updated, and additional notice will be provided where required.

16. Contact and complaints

Kaidra
Kaidra Privacy & Support
support.kaidra@gmail.com

Notis Privasi ini menerangkan bagaimana Kaidra, sebagai pengendali Kaidra, memproses data peribadi apabila anda menggunakan aplikasi, laman web dan perkhidmatan berkaitan Kaidra.

1. Siapa kami

Kaidra ialah perkhidmatan pembelajaran berbantukan AI yang dikendalikan oleh Kaidra. Untuk pertanyaan privasi, permintaan hak, aduan atau pertanyaan pemadaman akaun, hubungi support.kaidra@gmail.com.

2. Data peribadi yang mungkin diproses

Maklumat akaun: alamat e-mel, ID akaun, maklumat pengesahan, status akaun dan pilihan aplikasi.
Bahan pembelajaran: PDF, imej, imbasan, gambar, teks ditampal dan bahan lain yang anda serahkan dengan sengaja.
Data pembelajaran dijana: nota, kuiz, kad imbas, perbualan AI dan aktiviti pembelajaran berkaitan.
Maklumat langganan: pelan, status kelayakan, ID produk dan maklumat pengesahan pembelian. Apabila Google Play memproses pembayaran, Kaidra tidak perlu menerima butiran penuh kad pembayaran anda.
Maklumat teknikal: alamat IP, versi aplikasi, peranti/OS, cap masa, log permintaan, maklumat ralat dan keselamatan apabila munasabah diperlukan.
Maklumat sokongan: maklumat dalam permintaan bantuan, mesej atau maklum balas.

3. Sumber data peribadi

Kami lazimnya memperoleh data secara terus daripada anda, daripada penggunaan Kaidra, daripada peranti yang digunakan untuk mengakses perkhidmatan, dan daripada penyedia yang menyokong pengesahan, langganan, hosting, storan dan fungsi berkaitan.

4. Tujuan pemprosesan

Kami mungkin memproses data untuk mencipta dan menyelenggara akaun; menyediakan fungsi pembelajaran; memproses bahan; menghasilkan nota, kuiz, kad imbas dan jawapan AI; menyimpan bahan pembelajaran; mengesahkan langganan; memberikan sokongan; mencegah penyalahgunaan atau penipuan; melindungi dan menyelesaikan masalah perkhidmatan; mematuhi undang-undang; dan melindungi hak undang-undang apabila munasabah diperlukan.

5. Pemprosesan AI

Kaidra menggunakan sistem kecerdasan buatan. Apabila fungsi AI digunakan, bahagian bahan pembelajaran, prompt dan konteks yang berkaitan mungkin dihantar kepada infrastruktur atau penyedia model AI untuk menghasilkan output yang diminta.

Bergantung pada konfigurasi production, penyedia mungkin termasuk Supabase, Railway, OpenRouter dan penyedia model AI yang mendasarinya. Pengguna digalakkan supaya tidak memuat naik data peribadi yang tidak diperlukan untuk tujuan pembelajaran, khususnya maklumat yang sangat sensitif.

6. Pendedahan dan penyedia perkhidmatan

Data peribadi mungkin didedahkan apabila munasabah diperlukan kepada penyedia cloud, database, authentication dan storan; penyedia AI; platform pembayaran/langganan seperti Google Play; penyedia keselamatan dan sokongan teknikal; penasihat profesional; atau pihak berkuasa apabila diperlukan atau dibenarkan undang-undang.

7. Pemindahan rentas sempadan

Sesetengah penyedia atau sistem mungkin memproses atau menyimpan maklumat di luar Malaysia. Apabila data dipindahkan merentasi sempadan, kami berusaha menggunakan perlindungan yang diperlukan oleh undang-undang yang berkenaan dan langkah munasabah berkaitan pengaturan pemproses dan keselamatan.

8. Keselamatan

Kami menggunakan langkah pentadbiran, teknikal dan organisasi yang munasabah, termasuk kawalan akses, pengesahan, enkripsi semasa penghantaran dan akses pentadbiran terhad. Tiada sistem yang disambungkan ke internet boleh menjamin keselamatan mutlak.

9. Penyimpanan data

Kami menyimpan data hanya selama yang munasabah diperlukan bagi tujuan dalam Notis ini dan apabila perlu bagi tujuan undang-undang, keselamatan, pencegahan penipuan, perakaunan, pertikaian atau pengawalseliaan. Tempoh berbeza mengikut jenis data. Jika sesuai, data boleh dipadam, dianonimkan atau dinyahpengenalan.

10. Pemadaman akaun dan data

Anda boleh meminta pemadaman melalui tetapan akaun Kaidra atau melalui bahagian pemadaman akaun laman ini. Kami mungkin perlu mengesahkan pemilikan akaun. Selepas permintaan sah diselesaikan, data berkaitan akan dipadam atau dinyahpengenalan tertakluk kepada keperluan penyimpanan yang sah.

11. Hak dan pilihan anda

Tertakluk kepada undang-undang dan pengecualian yang dibenarkan, anda boleh meminta akses atau pembetulan data, membuat pertanyaan tentang pemprosesan, mengehadkan pemprosesan tertentu, menarik balik persetujuan apabila berkenaan, atau meminta pemadaman. Hubungi support.kaidra@gmail.com. Kami mungkin meminta maklumat munasabah untuk mengesahkan identiti.

12. Pengguna muda

Kaidra ditujukan kepada pengguna berumur 13 tahun dan ke atas. Umur persetujuan bebas berbeza mengikut bidang kuasa. Jika undang-undang memerlukan kebenaran ibu bapa atau penjaga, kebenaran itu hendaklah diperoleh sebelum memberikan data peribadi atau menggunakan fungsi berkaitan.

13. Cookies dan laman ini

Laman legal statik ini direka tanpa cookie pengiklanan. Infrastruktur hosting mungkin memproses maklumat teknikal permintaan untuk keselamatan dan penghantaran. Jika analytics atau tracking diperkenalkan, Notis ini akan dikemas kini apabila diperlukan.

14. Pemasaran

Jika Kaidra menghantar komunikasi pemasaran pilihan, pilihan berhenti melanggan yang berkaitan akan disediakan. Mesej operasi berkaitan keselamatan, bil, pentadbiran akaun atau penyampaian perkhidmatan tidak semestinya komunikasi pemasaran.

15. Perubahan kepada Notis

Kami mungkin mengemas kini Notis ini apabila perkhidmatan, teknologi, penyedia atau kewajipan undang-undang berubah. Tarikh berkuat kuasa di atas akan dikemas kini dan notis tambahan akan diberikan jika diperlukan.

16. Hubungi dan aduan

Kaidra
Kaidra Privacy & Support
support.kaidra@gmail.com

02 • KAIDRA

Terms of Service

Terma Perkhidmatan

Effective / last updated: 2 October 2026

Berkuat kuasa / kemas kini terakhir: 2 Oktober 2026

These Terms govern your use of Kaidra. By creating an account or using the service, you agree to these Terms to the extent permitted by applicable law.

1. Service operator

Kaidra is an AI-assisted learning service operated by Kaidra.

2. Eligibility

Kaidra is intended for users aged 13 and above. Where applicable law requires parental or guardian authorisation, that authorisation must be obtained.

3. Your account

You must provide reasonably accurate information and are responsible for keeping account credentials confidential.

4. User content

You retain applicable rights in material you submit. You give Kaidra permission reasonably necessary to host, store, transmit, process and transform that material solely to operate and provide the service. You must have the rights or permission required to submit content.

5. AI-generated content

AI output may contain inaccuracies, omissions or unexpected results. Generated content should be reviewed where accuracy is important. Kaidra is a study aid and does not guarantee examination results, grades, admission, certification or any particular educational outcome.

6. Acceptable use

You must not use Kaidra to violate applicable law; gain unauthorised access; distribute malicious code; interfere with or overload the service; circumvent billing, usage or security controls; infringe third-party rights; or materially harm other users.

7. Subscriptions and quotas

Kaidra may offer demonstration, subscription, credit, page-allocation, add-on or other service tiers. Applicable price, billing period and material purchase terms are shown before purchase. Features, quotas and benefits may differ by plan.

8. Payments, renewal and cancellation

Android purchases may be processed by Google Play. Billing, renewal, cancellation and refunds may also be subject to Google Play rules and mandatory consumer law. Users should manage active subscriptions through Google Play subscription controls.

9. Account deletion and subscription

Deleting a Kaidra account and cancelling a third-party store subscription are separate processes unless expressly stated otherwise.

10. Service changes and availability

We may improve, modify, add or discontinue features where reasonably necessary. We aim to keep Kaidra reliable but do not guarantee uninterrupted or error-free availability.

11. Intellectual property

Kaidra software, branding, original interface designs and service materials are protected by applicable intellectual-property laws. These Terms do not transfer ownership of Kaidra intellectual property.

12. Suspension and termination

We may restrict or suspend access where reasonably necessary to protect users or the service, prevent fraud or abuse, address security risks, comply with law or respond to serious breaches of these Terms.

13. Consumer rights and liability

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by law, Kaidra is an educational technology service and not a substitute for professional academic, legal, medical, financial or other professional advice.

14. Privacy

Our handling of personal data is described in the Kaidra Privacy Notice.

15. Governing law

These Terms are governed by laws applicable to Kaidra and the Kaidra service, subject to mandatory rights applicable to users in their jurisdictions.

16. Changes and contact

We may update these Terms where reasonably necessary. Material changes will be notified where required by law. Contact support.kaidra@gmail.com.

Terma ini mengawal penggunaan Kaidra. Dengan mencipta akaun atau menggunakan perkhidmatan, anda bersetuju dengan Terma ini setakat yang dibenarkan undang-undang.

1. Pengendali perkhidmatan

Kaidra ialah perkhidmatan pembelajaran berbantukan AI yang dikendalikan oleh Kaidra.

2. Kelayakan

Kaidra ditujukan kepada pengguna berumur 13 tahun dan ke atas. Jika undang-undang memerlukan kebenaran ibu bapa atau penjaga, kebenaran tersebut hendaklah diperoleh.

3. Akaun anda

Anda hendaklah memberikan maklumat yang munasabah tepat dan bertanggungjawab menjaga kerahsiaan kelayakan akaun.

4. Kandungan pengguna

Anda mengekalkan hak yang terpakai pada bahan yang diserahkan. Anda memberi Kaidra kebenaran yang munasabah diperlukan untuk menghos, menyimpan, menghantar, memproses dan mengubah bahan tersebut bagi menyediakan perkhidmatan. Anda mesti mempunyai hak atau kebenaran untuk menyerahkan kandungan.

5. Kandungan dijana AI

Output AI boleh mengandungi ketidaktepatan atau kekurangan. Kandungan yang dijana hendaklah disemak apabila ketepatan penting. Kaidra ialah alat bantuan pembelajaran dan tidak menjamin keputusan peperiksaan, gred, kemasukan, pensijilan atau hasil pendidikan tertentu.

6. Penggunaan yang dibenarkan

Anda tidak boleh menggunakan Kaidra untuk melanggar undang-undang; mendapatkan akses tanpa kebenaran; mengedar kod berbahaya; mengganggu perkhidmatan; memintas kawalan pembayaran, penggunaan atau keselamatan; melanggar hak pihak lain; atau memudaratkan pengguna lain.

7. Langganan dan kuota

Kaidra mungkin menawarkan demo, langganan, kredit, kuota halaman, add-on atau pelan lain. Harga, tempoh bil dan terma material pembelian dipaparkan sebelum pembelian. Fungsi, kuota dan manfaat mungkin berbeza mengikut pelan.

8. Pembayaran, pembaharuan dan pembatalan

Pembelian Android mungkin diproses oleh Google Play. Bil, pembaharuan, pembatalan dan bayaran balik mungkin turut tertakluk kepada peraturan Google Play dan undang-undang pengguna mandatori. Langganan aktif hendaklah diurus melalui kawalan langganan Google Play.

9. Pemadaman akaun dan langganan

Pemadaman akaun Kaidra dan pembatalan langganan app store ialah proses berasingan melainkan dinyatakan sebaliknya.

10. Perubahan dan ketersediaan

Kami mungkin menambah baik, mengubah, menambah atau menghentikan fungsi apabila munasabah diperlukan. Kami berusaha mengekalkan kebolehpercayaan tetapi tidak menjamin perkhidmatan sentiasa tanpa gangguan atau ralat.

11. Harta intelek

Perisian, jenama, reka bentuk interface asal dan bahan perkhidmatan Kaidra dilindungi oleh undang-undang harta intelek.

12. Penggantungan dan penamatan

Kami mungkin mengehadkan atau menggantung akses apabila munasabah diperlukan untuk melindungi pengguna atau perkhidmatan, mencegah penipuan atau penyalahgunaan, menangani risiko keselamatan, mematuhi undang-undang atau pelanggaran serius.

13. Hak pengguna dan liabiliti

Tiada apa-apa dalam Terma ini mengecualikan hak yang tidak boleh dikecualikan secara sah. Setakat yang dibenarkan undang-undang, Kaidra ialah teknologi pendidikan dan bukan pengganti nasihat akademik profesional, undang-undang, perubatan, kewangan atau profesional lain.

14. Privasi

Pengendalian data peribadi diterangkan dalam Notis Privasi Kaidra.

15. Undang-undang yang berkenaan

Terma ini dikawal oleh undang-undang yang terpakai kepada Kaidra dan perkhidmatan Kaidra, tertakluk kepada hak mandatori pengguna di bidang kuasa masing-masing.

16. Perubahan dan hubungan

Kami mungkin mengemas kini Terma ini apabila munasabah diperlukan. Perubahan material akan dimaklumkan jika diwajibkan undang-undang. Hubungi support.kaidra@gmail.com.

03 • ACCOUNT CONTROL

Delete your Kaidra account

Padam akaun Kaidra anda

Request permanent account deletion

You can request deletion even if Kaidra is no longer installed.

A completed deletion request normally covers your Kaidra account and associated user data such as profile information, uploaded study materials, generated notes, quizzes, flashcards and account-linked AI conversations, subject to information that must reasonably be retained for legal, security, fraud-prevention, accounting, dispute or regulatory purposes.

Important: deleting your Kaidra account and cancelling a Google Play subscription are separate processes unless Kaidra expressly states otherwise.

Use the email button below, preferably from the email linked to your Kaidra account.
Include the email address of the account you want deleted.
We may ask you to verify account ownership.
Once verified and processed, the account and associated data will be deleted or de-identified subject to lawful retention.

Request account deletion

If the button does not open email, send the request to support.kaidra@gmail.com with subject “Kaidra Account Deletion Request”.

Mohon pemadaman akaun secara kekal

Anda boleh meminta pemadaman walaupun Kaidra sudah tidak dipasang.

Permintaan pemadaman yang lengkap lazimnya meliputi akaun Kaidra dan data pengguna berkaitan seperti profil, bahan pembelajaran dimuat naik, nota dijana, kuiz, kad imbas dan perbualan AI yang dikaitkan dengan akaun, tertakluk kepada maklumat yang perlu dikekalkan bagi tujuan undang-undang, keselamatan, pencegahan penipuan, perakaunan, pertikaian atau pengawalseliaan.

Penting: pemadaman akaun Kaidra dan pembatalan langganan Google Play ialah proses berasingan melainkan Kaidra menyatakan sebaliknya.

Gunakan butang e-mel di bawah, sebaik-baiknya daripada e-mel yang dikaitkan dengan akaun Kaidra.
Sertakan alamat e-mel akaun yang hendak dipadam.
Kami mungkin meminta pengesahan pemilikan akaun.
Selepas disahkan dan diproses, akaun serta data berkaitan akan dipadam atau dinyahpengenalan tertakluk kepada penyimpanan yang sah.

Mohon pemadaman akaun

Jika butang tidak membuka aplikasi e-mel, hantar permintaan ke support.kaidra@gmail.com dengan tajuk “Permintaan Pemadaman Akaun Kaidra”.

04 • HELP

Kaidra Support

Sokongan Kaidra

General supportSokongan umum

App issues, subscriptions, account access or general questions.

Masalah aplikasi, langganan, akses akaun atau pertanyaan umum.

support.kaidra@gmail.com

Privacy requestsPermintaan privasi

Privacy enquiries, data requests or complaints.

Pertanyaan privasi, permintaan data atau aduan.